Certificate of Approval (COA) Training   This training is mandatory training to work as a crowd controller, property guard or personal guard. The course includes: NZQA unit standard 27360 (4 credits) – Demonstrate knowledge of managing conflict situations in a security context, is a theory-based unit standard to cover what you need to know to deal with conflict when doing security work. NZQA unit standard 27361 (4 credits) – Manage conflict situations in a security context. To get this you … Continue reading Certificate of Approval (COA) Training